Where is the store based?
Ho Chi Minh City, Viet Nam
What is this store's return and exchange policy?
We do NOT accept returns/refund or exchanges, since all items are final sale.
Do you accept orders placed outside of the US?
We sure do!
How long will it take to receive my order?
Once shipped most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 1-2 months.
What are your shipping methods?
Orders are sent out using Vietnam Post service with both: no tracking number and with tracking number option.
There is extra-fee for tracking number, however, not guaranteed for lost/damaged.
Please choose wisely.
Lost/Damaged/Guaranteed?
We are not responsible for any lost or damaged packages by using postal service (no-tracking/with tracking number)
We always try our best to secure carefully the packages before sending out.
Why you are not responsible for Lost/Damaged products?
We always try our best to secure carefully the packages before sending out.
Unfortunately, as our store do not have any control over what happens to the items once posted/reached its destination. If order is damaged/missing, we're terribly sorry.
How are my products guaranteed with no lost/damaged?
Please applying for special shipping services.
If you would like guaranteed postal service or express service, please contact me for a quote BEFORE you place your order.
These services will cost more than the shipping service currently used for most orders.